Shipping, Refunds and Returns
All purchases made on theicecabin.co are FINAL!
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. You must provide pictures of any product that arrives damaged or defective in order to qualify for a refund.
To be eligible for a return/refund, your item must be unworn, unwashed, unused or otherwise in the same condition that you received it. It must also be in the original packaging and returned within 30 days of the purchase date.
We do not provide pre-paid shipping packages to send products back to you. You must send back unwanted products at your own expense.
CANCELLATIONS
You may request a cancellation within 6 hours after purchase, unless your order has not yet been dispatched to the shipping carrier. Otherwise you will have to return the product in order to get a refund. As we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.
NOTE:
There will be a 20% cancellation fee/restocking fee from the total amount of the cancelled order. This is to compensate the bank fees and the restocking fees we've lost during the fulfillment process of your order.
What can I do if my order never arrives?
If you have already spent the maximum time of delivery of your order that is 30 business days and your order does not arrive.
Please verify the possible reasons:
- The order was stopped by the authorities of your country.
- The order is in your local post office because it was returned.
- The order was lost.
Please contact us immediately if you believe your order was lost at support@icecabin.co
Once we verify your case, we will do everything possible to give you the best solution.
If in case the order was lost and never reached its destination, we will refund 100% of your money.
Our maximum interest is that our customers are happy.
How Secure is my Personal Information?
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
What should I do if I entered the wrong shipping details?
Please contact us immediately if you noticed that your shipping details are incorrect. We are unable to allow any changes to your order once it has been shipped. If your order is marked as "returned to sender", we will be required to pass on a subsidized reshipping postage fee of $5 USD.
My tracking number does not work?
This does not mean that your order is stopped. It is only a lack of updating on the part of our shipping service, but your order is in transit.
I ordered 2+ items, but only received one... where's my order?
When you order multiple items at a time, they may be shipped separately as to keep the total perceived value of the order low, thus avoiding any extra duty or sales taxes added by your local Customs. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way!
What should I do if my package says delivered but I don't have it?
If the tracking information indicates that your items have been delivered to the address provided on the purchase but you have not received it, please check surrounding houses, doorsteps etc.. in case another home received it by mistake. Speak with any other tenants such as family, roommates or landlords etc. in the event they received it on your behalf. The package may also have been left with property managers, an apartment office or your local postal provider.
We will always do our best to assist you, but icecabin.co is not responsible for packages that are lost or stolen in transit. If you are still unable to secure your package, you must contact the shipping carrier to file a lost/stolen package claim. You can call, send an email or go directly to your postal provider.
icecabin.co will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
WHEN WILL MY ITEMS ARRIVE?
Please allow up to 30 business days for delivery to account for occasional shipping carrier delays. This would be a rare occurrence.
If your items have not arrived within 30 business days of the date of the original purchase, contact Customer Service at support@icecabin.co
Note: Our accessory bundle ships from a different warehouse than the Ice Cabin. Standard delivery for the accessory bundle is usually between 3-12 days.
WHEN WILL YOU SHIP MY ITEMS?
- Please allow up to 5 business days for order processing and shipment.
- You will then receive notification of both processing and shipment. We currently use USPS Priority Mail for all shipping. Priority Mail shipping typically takes 1-5 business days, with the exception of delays on behalf of USPS.
Please make sure to provide the correct shipping address.
icecabin.co and theicecabin.co online store can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.